Cash App Refund Explained: How to Get Refund From Cash App?
Written by: Cashapp
Cash App Refund is possible
Of course, you definitely don't want to be one of those people who first struggle and at last fail to get Cash App refund. No matter why your Cash App payment has failed or who invaded your account, if an unauthorized payment has occurred on your account then you always ask for a refund from Cash App. But in order to get a hassle-free refund from Square Cash App, it is important to know how the Cash App refund method works. If you don't know the process then how can you expect to get your money back from Cash App.
Can you get your money back on Cash App? Can I dispute a Cash App payment? If such questions trouble your mind then you must take a minute to read this helping post. The aim of this post is to spread knowledge about the Cash App refund process, time, and terms. If you wish you can contact us in case you have not received a refund from Cash App or your Cash App refund has declined.
Will Cash App refund money if scammed?
If we talk about legality then you might not feel good to know the truth. And the truth is that Cash App is not FDIC insured. That's to say that Cash App is not legally bound to return money that one loses due to cheating, scam, and from any act of swindling. However, on the basis of a goodwill gesture, Square Cash App might accept your request and give you back your lost money.
Introduction to Cash App refund policy
Let's not forget that Cash App could be used for personal and business purposes. Therefore Cash App has put in place a refund policy for each type of Cash App account. Let's first talk about a Cash App business account.
Cash App refund policy for business accounts largely depends upon the merchants. It means, if your refund concern has arisen from the return or cancelation of your order then whether or not you get a refund from Cash App depends upon the merchant's refund policy. If you are eligible for a refund then you can request for a refund on your behalf from the merchant. Once Cash App receives a refund from the merchant, it will further process it to your Cash App account. The whole process might take up to 10 days.
On the other hand, the refund policy for personal Cash App accounts is quite straightforward. The best thing is that in case of payment failure you don't have to do anything. Why? Because users get an auto refund within 3-5 working days. But, this is not the case with other refund scenarios. For example, if you have sent money to the wrong person then you need to request a refund. Also, in case of scams and accidental payments, you need to take initiative and request a refund from the Cash App. Otherwise, Cash App will not refund your money voluntarily.
How long do Cash App refunds take?
For business accounts, Cash App refund time totally depends upon the merchants. The earlier the merchant processes your refund the early Cash App further processes it to your wallet. For personal accounts, in most of cases, Cash App sends refunds within 5-7 working days. Note that on Cash App, the refund is processed to the same account that was used to make the final payment. If you have used a credit card then the refund will take place on your credit card. And if you have used a debit card then you will get a refund directly to your debit card from Cash App.
Cash App refund phone number
You might be unpleasantly surprised but the fact is there is no direct Cash App refund phone number where you can call and get help from a live Cash App representative. Though there is one number where you can get preloaded instructions in a robotic voice. Callin on this number will not do any good for you. If you want to talk to a live person, you can call us and get an answer to your question.
You don't need to grow anxious as I said there is no direct number for refund. However, Cash App customer service is accessible through email, phone, and social media. Before you try any of the means to get in touch with Cash App support, you better send a refund request if you have sent money to the wrong person or someone scammed and has stolen money from your wallet. Get more information in the following section.
How do I send Cash App refund request
First, let me clear one thing. Sending a request for a refund on Cash App does not guarantee 100% surety. That's to say that you might or not get the refund even after sending a request to the person who has received your money. But still, I recommend you send a request because the Cash App representative always recommends it. Below are the steps to follow.
- So, as a first step, open the Cash App and log in to your account.
- Now from the bottom right corner select the activity tab.
- After that move down or up to find and select the payment that you think is disputable.
- Then tap the three dots icon and select refund.
Note: If your refund request on Cash App is pending or declined then it is time to take your concern in the knowledge of Cash App customer service.
Cash App refund dispute
If you have tried everything but have not received a refund from Cash App then you must escalate your issue to the Cash App customer service. These are the steps to follow to do a refund dispute by contacting Cash App support.
- Open the Cash App on your phone.
- Get into your profile section.
- Move all the way down and tap cash support.
- Further, you need to select the reason from the drop-down menu.
- Then select the reason for contacting the Cash App support.
- Now describe your concern and send it to the Cash App support.
- Wait for the next 2-3 days to hear a reply from Cash App customer service.